Refund Policy

At InfiForm, customer satisfaction is our top priority. We want you to feel completely confident when choosing our platform for your forms, surveys, and quizzes. This Refund Policy outlines the terms and conditions under which refunds are issued for paid subscription plans.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all first-time subscriptions to InfiForm Pro (both monthly and annual plans).

If you are not completely satisfied with our platform for any reason within the first 14 days of your initial upgrade:

1. Reach out to our customer support team at support@infiform.com.
2. Include your registered account email and invoice receipt.
3. We will process a full refund to your original payment method—no complicated hoops or questions asked.

2. Renewal Subscriptions

• Monthly Plans: Monthly renewal charges are non-refundable once billed. You can cancel your monthly subscription at any time prior to your next renewal date through your Account Settings → Billing page, and you will retain full access until the end of your prepaid billing period.
• Annual Plans: If an annual subscription renews and you forgot to cancel, you may request a refund within 48 hours of the renewal charge, provided you have not actively used advanced features or collected high-volume submissions during that window.

3. How to Request a Refund

To submit a refund request:

1. Send an email to support@infiform.com with the subject line "Refund Request - [Your Account Email]".
2. Provide your workspace or organization name and the date of the charge.
3. Our billing department will review your request and respond within 1–2 business days.
4. Once approved, refunds typically take 5–10 business days to appear on your bank statement, depending on your card issuer.

4. Exceptional Circumstances

We evaluate exceptions on a case-by-case basis. If technical outages or service interruptions on our end prevented you from using core features, we are happy to issue a pro-rated credit or refund.

5. Contact Us

For questions or assistance regarding billing, cancellations, or refunds, please reach out to us:

• Email: support@infiform.com
• Billing Inquiries: billing@infiform.com