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Core Platform

Data & Workflows

Managing Form SubmissionsExporting to CSV & ExcelForm Analytics & Drop-off Rates

Developers

Responses & Analytics

Form Analytics & Drop-off Rates

Track views, starts, completions, average time to finish, and pinpoint high-friction questions.

Form Analytics & Drop-off Rates

Understand how respondents interact with your form and optimize completion rates with built-in telemetry.


High-Level Metrics

  • Impressions / Views: Total number of times your form link or embedded player was loaded.
  • Starts: Number of respondents who interacted with Question 1.
  • Submissions: Total completed responses received.
  • Completion Rate (%): (Submissions / Starts) * 100.
  • Average Time to Complete: Median duration from first interaction to final submit.

Question Drop-off Analysis

The Question Drop-off chart visualizes the funnel step-by-step:

  • Identifies precisely which question caused respondents to abandon the form.
  • Common friction culprits:
    • Phone number questions without clear explanation.
    • Complex open-ended questions placed too early in the sequence.
    • Required file uploads.
  • By moving friction points later or making sensitive questions optional, teams routinely increase completion rates by 25–40%.

Exporting to CSV & Excel

Export your submission data to CSV or Excel with clean UTF-8 encoding.

Organizations & Workspaces

Manage multiple client projects, brand assets, and forms in separate isolated workspaces.

On this page

Form Analytics & Drop-off RatesHigh-Level MetricsQuestion Drop-off Analysis